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Financial Operations
Financial Operations – Students, Commercial and Income
What we do
The Financial Operations – Students, Commercial and Income team provides financial administration and support across student accounts, commercial accounts and University income.
The team is responsible for a wide range of activities, including the management and maintenance of student and commercial accounts, tuition and accommodation fees, sponsorship, student funding, payment arrangements, income processing and the collection of outstanding balances.
We work closely with teams across the University to ensure financial information is accurate, payments and funding are correctly reflected on accounts, and students and customers receive clear and consistent financial support.
The team is also responsible for the management and maintenance of commercial customer and sponsor accounts, including raising invoices, monitoring outstanding balances and liaising with customers and sponsors regarding payment.
Where money is owed to the University, we work with students and customers to ensure outstanding balances are managed appropriately and in accordance with the University's Student Fees and Debt Recovery Policy [PDF 190.51KB].
Who we support
On a day-to-day basis, the team works with a wide range of students, customers and stakeholders, including:
- Current and former students
- Brighton and ßÏßÏÊÓƵ Medical School students, where applicable
- External individuals and organisations
- Student sponsors and sponsoring organisations
- University staff and departments
- Other external customers and stakeholders
Our approach
Our aim is to provide a professional, supportive and consistent service to students, staff and commercial customers.
We recognise that financial circumstances can sometimes be complex and will work with students and customers to understand their situation, provide clear information and identify appropriate options where these are available.
This may include supporting students with payment arrangements, resolving account queries, working with sponsors and other funding providers, and liaising with colleagues across the University to resolve more complex financial matters.
We are committed to treating our students and customers with respect and professionalism while ensuring that payments and outstanding balances are managed in accordance with University policies and procedures.
How to contact us
Student and commercial account enquiries are supported by the Financial Operations – Students & Commercial team (Fin Ops Students).
All enquiries should be made through the Finance Service Desk:
Email: financeservicedesk@sussex.ac.uk
Telephone: 01273 877172
Telephone opening hours: Monday to Friday, 10am–2pm
The Finance Service Desk will ensure your enquiry is directed to the appropriate member of the team.
Students can also visit the for more information on when tuition fees need to be paid and how to make sure they are paid on time.