Working with ßÏßÏÊÓƵ
Find out how we work with global recruitment partners, including service, communication and shared expectations. Explore our service charter and practical guidance to support our partnership.
Global Agent Service Charter
These are the service standards we are committed to across the key application stages.
| Service | Target service time |
|---|---|
| Undergraduate and postgraduate application turnaround time | 5 working days to move to the next stage of the admissions process |
| Deposit confirmation | 1 working day from receipt of funds |
| Confirmation of Acceptance for Studies (CAS) turnaround time | 3 working days from receipt of deposit funds once the student is |
| General enquiries | Initial response from International Office within 1-2 working days |
| Counsellor / network training | Delivered annually, and available on request |
| Marketing support | Monthly additions to agent asset bank available 24/7. Bespoke support with marketing assets available on request from international-admin@sussex.ac.uk |
These times may vary during peak periods or where additional checks are required.
- What you can expect from ßÏßÏÊÓƵ
We aim to:
- provide clear guidance on application requirements and processes
- review complete applications in a timely and consistent manner
- communicate clearly where additional information is required
- process post-offer updates and documentation efficiently
- issue Confirmation of Acceptance for Studies (CAS) once all academic and compliance conditions are met
- provide accessible contact points for queries and escalation
- communicate proactively during peak periods where timelines may be extended.
- What we ask of our partners
We expect our partners to:
- understand ßÏßÏÊÓƵ’s academic offerings, entry requirements and processes
- ensure applications are complete and accurate at submission
- verify documentation to the best of their ability
- support students in meeting offer conditions promptly
- stay up to date with UK visa requirements
- engage with ßÏßÏÊÓƵ training and updates
- share marketing materials with ßÏßÏÊÓƵ for approval where required
- support students through to enrolment.
Advice on applications
Please read our advice on ensuring your applications are complete, check the stages in our application process, and what to do after an offer. A student is considered CAS-ready once all academic and compliance conditions have been met.
Training and support
We support you with:
- virtual and in-person training sessions
- webinars and recruitment events
- updates on processes and requirements.
Contacts
For general queries, please contact your usual ßÏßÏÊÓƵ representative or email agents@sussex.ac.uk.